Terms of Service

Last Updated: August 26, 2026

Overview This website is operated by TorchCool (operated by Shenzhen Sidong Information Technology Co., Ltd.). Throughout the site, the terms "we", "us", and "our" refer to TorchCool. By visiting our site or purchasing apparel from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms").

Please read these Terms carefully before accessing our website. By using any part of the site, you agree to these Terms. If you do not agree to all terms and conditions, you may not access the website or use any services.

Section 1 — Online Store Terms

• By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.

• You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction (including copyright and trademark laws).

• A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 — General Conditions & Service Availability

• We reserve the right to refuse service to anyone for any legitimate reason at any time.

• You understand that your content (excluding credit card information) may be transferred unencrypted over various networks. Payment information is always encrypted during transmission using SSL technology.

• You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us.

Section 3 — Accuracy of Products, Pricing & Sizing

• Product Representation: We make every effort to display as accurately as possible the colors, fabrics, and designs of our apparel. However, we cannot guarantee that your monitor's display of any color will be 100% accurate.

• Price Adjustments: Prices for our products are subject to change without notice.

• Order Limitations: We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction, or to limit the quantities of any items ordered.

Section 4 — Accuracy of Billing & Account Information

• We reserve the right to refuse or cancel any order placed with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

• In the event that we make a change to or cancel an order, we will notify you via the email or phone number provided at the time the order was made.

• You agree to provide current, complete, and accurate purchase and account details for all orders placed at our store.

Section 5 — Third-Party Links & Optional Tools

• We may provide you with access to third-party tools (e.g., package tracking services like 17TRACK) over which we neither monitor nor have control.

• Certain content, products, and services available via our Service may include materials from third parties. We are not responsible for examining or evaluating the content or accuracy of third-party websites.

Section 6 — User Comments, Feedback & Submissions

If you send us creative ideas, reviews, or suggestions, you agree that we may, at any time, without restriction, edit, copy, publish, and distribute them in any medium. We are under no obligation to maintain any comments in confidence or to pay compensation.

Section 7 — Prohibited Uses

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content:

• For any unlawful purpose or to solicit others to perform illegal acts.

• To violate any international, federal, or state regulations, rules, or local laws.

• To infringe upon or violate our intellectual property rights or the rights of others.

• To upload viruses or any other type of malicious code.

• To spam, phish, pharm, spider, crawl, or scrape.

Section 8 — Disclaimer of Warranties & Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. The service and all products delivered to you are provided "as is" and "as available" for your use, without any representation, warranties, or conditions of any kind.

Section 9 — Indemnification & Severability

You agree to indemnify and hold harmless TorchCool and our parent company, subsidiaries, affiliates, partners, and employees from any claim or demand made by any third party due to or arising out of your breach of these Terms of Service. In the event that any provision is determined to be unlawful or unenforceable, such provision shall be severed without affecting the validity of remaining provisions.

Section 10 — Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Colorado, US.

Section 11 — Contact Information

Questions about the Terms of Service should be sent to us at:

• Operating Entity: Shenzhen Sidong Information Technology Co., Ltd.

• Address: Room 406, Huali Haoting, No. 10 Guangyayuan Road, Bantian Street, Longgang District, Shenzhen, Guangdong, China

• Customer Support Email: service@torchcool.com

• Phone Hotline: +1 (303) 385-6035