FAQs

TorchCool Frequently Asked Questions

Find quick answers to common questions about shipping, tracking, discounts, and returns below.

Shipping & Tracking

• How long does shipping take?

  • United States: 7–15 business days

  • Rest of the World: 10–20 business days (Note: Order processing usually takes 1–3 business days before shipment.)

• How can I track my order & find my tracking number? Once your order ships, we will send a Shipping Confirmation Email containing your tracking number. You can track your package anytime by entering your number at 17track.net.

• I haven't received a confirmation or shipping email. Please check your spam or junk folder first. If you still can't find it, please email service@torchcool.com with your Order ID or the last 4 digits of your payment card, and our team will locate it for you.

Returns, Exchanges & Discounts

• How do I initiate a return or refund? Please review our [Return & Exchange Policy] for eligibility and guidelines. If you would like to proceed with a return, email service@torchcool.com with your Order ID, and we will guide you through the step-by-step process.

• How do I apply a discount code? Copy and paste your promo code directly into the "Discount Code" box at checkout (ensuring there are no extra spaces). If the code still doesn't work, contact us at service@torchcool.com for assistance.

• How can I get exclusive discount codes?

  • Newsletter Sign-Up: Create an account or sign up for our newsletter to receive welcome discounts and special offers directly in your inbox.

  • Social Media: Follow us on Instagram, Facebook, and TikTok to join our community and stay updated on flash sales and giveaway events!